Desktop Support Technician
Company Name:
Arca24.com
Salary period: Annual
Pay: $25,000 - $30,000 plus up to $5,000 bonus per year
Benefits: Health, Vision, Basic Life and Dental
Job Type: Full Time
Experience: 1 Year PreferredJob Category: Information Technology Job Description
This position assists staff at TMone with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. This position reports directly to the Manager of IT and will work closely with operational leadership to ensure that all PC and related equipment is inventoried and functioning correctly.
Responsibilities
Assist staff with the installation, configuration and ongoing usability of computers, peripheral equipment and software.
Maintain inventory of PC's, monitors and telephony equipment for entire operation
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.
Configure, test, maintain and troubleshoot end user telecommunications hardware/software
Other duties as required
Job Requirements
0 -2 years of experience supporting Microsoft Windows XP/Vista desktop/laptop PCs
Experience with Microsoft Office Suite
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops and Laptops.
Experience troubleshooting basic network, software, printing problems.
Self-motivated, efficient and learn quickly
Strong team player that will promote teamwork and excellent communications.
Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget
Strong interpersonal skills are also required, since client interactions will be required from time-to-time
Company Overview
TMone (pronounced T-M-one) is an industry leading next generation call center business process outsourcing (BPO) provider that supports the full scope of the customer experience management lifecycle. Headquartered in Iowa City, Iowa with service delivery centers in Des Moines, Iowa, Dakota Dunes, South Dakota, Spearfish, South Dakota, and Waycross, Georgia. TMone's resources are strategically centric to the Midwest. Since its inception in 2003, TMone has adopted an unconventional approach to designing and growing its business. We provide CRM and customer service selling support to businesses across a wide range of industries, including (but not limited to) telecommunications and wireless, energy and utilities, healthcare, publishing, automotive and communications. At TMone we believe in having fun at work and maximizing on the time we have. We are a sales culture with a focus on customer experience so everything we do is a product of our effort to increase service levels through a positive culture and work environment.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Pay: $25,000 - $30,000 plus up to $5,000 bonus per year
Benefits: Health, Vision, Basic Life and Dental
Job Type: Full Time
Experience: 1 Year PreferredJob Category: Information Technology Job Description
This position assists staff at TMone with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. This position reports directly to the Manager of IT and will work closely with operational leadership to ensure that all PC and related equipment is inventoried and functioning correctly.
Responsibilities
Assist staff with the installation, configuration and ongoing usability of computers, peripheral equipment and software.
Maintain inventory of PC's, monitors and telephony equipment for entire operation
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.
Configure, test, maintain and troubleshoot end user telecommunications hardware/software
Other duties as required
Job Requirements
0 -2 years of experience supporting Microsoft Windows XP/Vista desktop/laptop PCs
Experience with Microsoft Office Suite
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops and Laptops.
Experience troubleshooting basic network, software, printing problems.
Self-motivated, efficient and learn quickly
Strong team player that will promote teamwork and excellent communications.
Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget
Strong interpersonal skills are also required, since client interactions will be required from time-to-time
Company Overview
TMone (pronounced T-M-one) is an industry leading next generation call center business process outsourcing (BPO) provider that supports the full scope of the customer experience management lifecycle. Headquartered in Iowa City, Iowa with service delivery centers in Des Moines, Iowa, Dakota Dunes, South Dakota, Spearfish, South Dakota, and Waycross, Georgia. TMone's resources are strategically centric to the Midwest. Since its inception in 2003, TMone has adopted an unconventional approach to designing and growing its business. We provide CRM and customer service selling support to businesses across a wide range of industries, including (but not limited to) telecommunications and wireless, energy and utilities, healthcare, publishing, automotive and communications. At TMone we believe in having fun at work and maximizing on the time we have. We are a sales culture with a focus on customer experience so everything we do is a product of our effort to increase service levels through a positive culture and work environment.Estimated Salary: $20 to $28 per hour based on qualifications.
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